[Zenfone 4 Max ZC554KL] Camera not working/dark

Sharon....Sharon.... Level 1
edited June 3 in ZenFone Max Series

Basic info below.

Just like all other zenfone 4 max users (according to the internet), my camera has gone dark. There have been many posts about this already but I was just wondering whether Asus has been working on a solution or not? If yes please tell us the solution. Just like all others I've tried all steps , updated and reset all settings.


some basic information before asking for help:

  1. Model Name: Zenfone4 Max 5.5"(ZC554KL)
  2. Firmware Version: see picture
  3. Rooted or not:
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): Camera

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Tagged:

Comments

  • Hi Sharon....

    Sincerely apologize for any inconvenience caused. According to your description, I highly advise that you bring your device to the repair center. Please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

  • noshiro21noshiro21 Level 1

    Seems asus customer service doesn't know or have an answer, so her solution is to take phone to center. That not customer service at all please asus, have someone with knowledge to please respond to this question .

    Thank you

  • noshiro21noshiro21 Level 1

    I have same problem... It comes and goes. I feel it has something to do with the front or back sensor.

    Camera work for few days, then black. Then few hours later. Back working .

    I already done everything from clear cache to safe mode.

  • Hi friends

    Thank you for your asking. For stay-at-home troubleshooting, kindly refer to the info below

    1. Try to update to the latest firmware version

    Setting >System>About Phone>Software information

    2. Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), and try to re-install 3rd party camera apps and check again.

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. Please check on SMMI test, could the device pass the SMMI test? 

    Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test

    *If your SMMI test is pass, please try "the Factory Reset"

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    If the issue remain the same, for this model, I suggest you bringing your device to the repair center.

  • noshiro21noshiro21 Level 1

    I try everything, even hard reset. Safe mode. The cam works, then later it stops. I try the test, dark. Then try again, cam work. All 3 test..then again stop.

    The cam app havent been updated since 2016.

    I open cam on facebook messenger , am i get this message.

    There arent any apps running in back ground . I this phone still under warranty. It not even a year i have this phone.

    Please find solution to this.


  • Nous sommes des centaines à nous plaindre de ce problème (ici, sur l'app store, sur des sites spécialisés...). Aucune réponse officielle d'Asus, si ce n'est d'envoyer le téléphone au centre de réparations... À nos frais ! Vu l'ampleur du problème, c'est du foutage de gueule !

  • Hi noshiro21

    Thank you for the reply. Is your device model ZC554KL? If it is ZC554KL and you already try factory reset, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

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