Hi can anyone help me with my phone

pubgowen123pubgowen123 Level 1
edited September 2020 in ZenFone Max Series

my phone is charging up to 55% battery only idk why Pls help


  • Hi pubgowen123

    You may try some troubleshooting steps below at home

    1. Please try to enter "Safe Mode" to test if the issue remain. If the function works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.

    # How to enter and exit "Safe Mode"


    2. Check on your firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    3. Check SMMI test

    Calculator> type ".12345+=">SMMI TEST>Single Test>Battery Test

    If the situation remains the same, please provide the information below so that we can better assist you.

    1. Model Name: Settings>System>About phone>Model

    Refer to the link below to check the model name by model no. in the link


    2. Your current firmware version

    3. Does the issue appear after any system/apps download or upgrade?

    4. Is there any heat zone while charging, using or idling?

This discussion has been closed.