Ghost screen problem! ZE620KL

TheseMoodTheseMood Level 2
edited September 2020 in ZenFone 5 Series

Hello, I have a ghost screen problem on my phone. This problem existed before. I sent it to Asus, they made a screen change. But after 5 months, this problem reappeared. He's in a worse situation right now. If it's not permanent, it stays for 1-2 hours. It began to dominate more and more. My warranty has expired. What should I do? I think this problem is caused by your software.


  • Son gelen .126 güncellemesi ile bendede olmaya başladı yazılımsal bir sıkıntı olabilir.

  • Hi Yusuf

    Since I have tried for this whole morining and didn't have the same issue, could you provide me more infomation for diagnosing?

    1. Your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    *Mine is WW-16.0615.2004.126

    2. Does the keyboard issue start after any firmware/app download or update? Does the keyboard perform well in "Safe Mode"?

    # How to enter and exit "Safe Mode"

    3. Please try to re-boot your phone and remove the Screen Protector if your phone has one.

    4. If the situation remain the same, does the issue appear in any specific space on the screen? How often does the issue resist?

This discussion has been closed.