Keyboard issues

edited May 24 in ZenFone 5 Series

My keyboard seems to have a life of its own sometimes, and it will do random things or not respond. Anyone else having this issue?

Comments

  • Hi patriciafabisiak

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Model Name: Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/

    2. Your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    3. Does the keyboard issue start after any firmware/app download or update? Does the keyboard perform well in "Safe Mode"?

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. Please try to re-boot your phone and remove the Screen Protector if your phone has one.

    5. If the situation remain the same, does the issue appear in any specific space on the screen? How long and how often does the issue resist?

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