Recent app & Back Key not working

ChrisPaul00ChrisPaul00 Level 1
edited September 2020 in Fan Chat

Anyone who has encountered dysfunctional recent app & back key? My unit is zenfone 4 max (ZC554KL)

Comments

  • Try to clear cache n storage of zenui launcher from settings>apps & notifications>all apps>zenui launcher >storage >clear cache clear storage n check if it solves if not

    Try to check if you keys respond in safe mode

    To entre safe mode hold power key when u see option of switch off tap n hold for few sec and popup will appear saying entre safe mode do ok and check to get out of safe mode just restart your device if still issue exists


    Try factory data reset by backing up all your data

    If still issue isn't resolved take ur device to nearest service centre for further checkups as it may be hardware damage

    Thank you 😊

This discussion has been closed.