Zenfone 5z restarts while playing video
Hououin
Level 1
- Model Name: ZS620KL 6GB RAM 64 GB
- Firmware Version: 10
- Rooted or not: Not rooted
- Frequency of Occurrence: Randomly while playing a video full screen
Sometimes when I am watching a video full screen, my phone suddenly freezes for several seconds and restarts itself. It doesn't matter if I use Youtube, video player or web browser. It can happen several times in a row, or doesnt happen at all. Very rarely it can also happen while not playing a video full screen, like in a windowed mode in Youtube. No difference in frequency after updating to 10.
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Comments
Factory data reset may help solve this issue with a data backup
Sounds like a hardware problem. On PCs, it could be related to the GPU, the RAM or even the motherboard.
Anyway, have you tried disabling Splendid optimizations, previously changed Developer Options and third-party applications in the background?