Zenfone 5z restarts while playing video

HououinHououin Level 1
edited September 2020 in ZenFone 5 Series


  1. Model Name: ZS620KL 6GB RAM 64 GB
  2. Firmware Version: 10
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Randomly while playing a video full screen

Sometimes when I am watching a video full screen, my phone suddenly freezes for several seconds and restarts itself. It doesn't matter if I use Youtube, video player or web browser. It can happen several times in a row, or doesnt happen at all. Very rarely it can also happen while not playing a video full screen, like in a windowed mode in Youtube. No difference in frequency after updating to 10.

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