ASUS - ZenTalk

Hououin · ‎05-12-2020

Model Name: ZS620KL 6GB RAM 64 GB
Firmware Version: 10
Rooted or not: Not rooted
Frequency of Occurrence: Randomly while playing a video full screen
Sometimes when I am watching a video full screen, my phone suddenly freezes for several seconds and restarts itself. It doesn't matter if I use Youtube, video player or web browser. It can happen several times in a row, or doesnt happen at all. Very rarely it can also happen while not playing a video full screen, like in a windowed mode in Youtube. No difference in frequency after updating to 10.

AmitGarde · ‎05-12-2020

Hououin
Model Name: ZS620KL 6GB RAM 64 GB
Firmware Version: 10
Rooted or not: Not rooted
Frequency of Occurrence: Randomly while playing a video full screen
Sometimes when I am watching a video full screen, my phone suddenly freezes for several seconds and restarts itself. It doesn't matter if I use Youtube, video player or web browser. It can happen several times in a row, or doesnt happen at all. Very rarely it can also happen while not playing a video full screen, like in a windowed mode in Youtube. No difference in frequency after updating to 10.

Zenfone 5z restarts while playing video

Factory data reset may help solve this issue with a data backup

helenaduqueestr · ‎05-12-2020

Sounds like a hardware problem. On PCs, it could be related to the GPU, the RAM or even the motherboard.
Anyway, have you tried disabling Splendid optimizations, previously changed Developer Options and third-party applications in the background?