zenfone 5z freezes and restarts

prvnyadav28prvnyadav28 Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZS620KL
  2. Firmware Version:
  3. Rooted or not: no
  4. Frequency of Occurrence: every 10 sec
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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out of nowhere my 5z started misbehaving. initially the network went, it started showing no sim and then the wifi started misbehaving. i tried factory resetting, downgrading to pie. nothing worked. i got in and off signals. and wifi was working if i kept my phone in airplane mode. and if my phone was in airplane mode, the phone wouldn't restart. it was only when i turned off airplane mode it reboots again and again.

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