zenfone 5z freezes and restarts

prvnyadav28prvnyadav28 Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZS620KL
  2. Firmware Version:
  3. Rooted or not: no
  4. Frequency of Occurrence: every 10 sec
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


out of nowhere my 5z started misbehaving. initially the network went, it started showing no sim and then the wifi started misbehaving. i tried factory resetting, downgrading to pie. nothing worked. i got in and off signals. and wifi was working if i kept my phone in airplane mode. and if my phone was in airplane mode, the phone wouldn't restart. it was only when i turned off airplane mode it reboots again and again.


This discussion has been closed.