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ZenBook UX camera stop working

Ioana
Star I

‎04-25-2020 05:45 AM

Hi,
I have a Laptop ASUS ZenBook 15 UX534FTC-A8263R bought this month, with Win10 Pro. Camera worked fine for several days, but today it is not working in Skype, Zoom, Camera apps - but works ok on facial recognition login!
In device manager, I see 2 cameras, with the same name (!), but one with manufacturer Microsoft, and the other Realteck. I tried disabling them, new drivers, restart, etc - no success.
Please advice.
Thanks,
Ioana
PS: also, google shows that there were previous questions on the same topic, but which were deleted. Please leave the questions, it saves time.
39 REPLIES 39

Nes
Star I

‎04-25-2020 06:19 AM

Same problem with me with a brand new Zenbook Duo UX581GV

Ioana
Star I

‎04-25-2020 07:53 AM

It probably needs a new driver - hopefully Asus will provide one soon.
0 Kudos

RAJU_MSC_MATHEM
Zen Master I

‎04-25-2020 12:29 PM

enable or allow the camera and microphone access in privacy under settings
0 Kudos

Blake_ASUS
Community Legend II

‎04-27-2020 02:25 AM

Hello loana,
May you check if there is any update before the issue occurred?
There were similar issue, but it is related to Chrome.
Please also check, if you are using video call in browser, not independent Apps, does the issue happen?
I will check with our technical support on this issue.
Thank you.
0 Kudos
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