Battery drainage

reddynikhil2000reddynikhil2000 Level 1
edited September 2020 in ZenFone Max Pro Series

I charged my phone to 80% and then switched it off.

After a few hours , I switch ON my phone and battery is at 23%.

Why is this happening??

Comments

  • Your battery life is ended due to any hardware failure since you said you switched off your phone but it still drained out the battery to 23% from 80%.

    You should visit the service center for a thorough check-up once the lockdown is lifted and service centers are operational.

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

    4. Last option would be to visit the service centre to have

    a check once they open in your area. Locate here: https://www.asus.com/in/support/Service-Center/India

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