Zenfone 5z - Burn-in/Screen retention

João CecchettoJoão Cecchetto Level 1
edited September 2020 in ZenFone 5 Series

Basic info:

  1. Model Name: Zenfone 5Z (ZS620KL)
  2. Firmware Version: WW-100.10.107.70
  3. Rooted or not: No
  4. Frequency of Occurrence: All the time
  5. APP Name & APP Version (If your issue relates to the app): Not applicable

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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About an year ago, when I bought my device, I noticed some kind of burn-in on the screen. I asked for help in social media groups and I was told that this situation only occurred on Amoled screens etc. Time passed and the Burn-in disappeared completely.

About 10 days ago I noticed that the problem came back with great intensity. However, it is not Burn-in as we usually see on Amoled screens, it seems to be a system bug. If I stay with the screen still for a few minutes, the next screens will show marks from my last open applications.

Interestingly, if I take a screenshot, the "shadows" will not be visible on the print. The images were recorded by a separate camera.

I already formatted, I already did cache cleaning, I keep ALL my apps updated. I don't know what to do and I ask the asus support staff for help.

My device has never been dropped, has no scratches on the screen and has never been submerged. It is as original as it should be.

Edit: 2 more pictures


Comments

  • Yeah i faced this for few times on latest .70 update and now it has disappeared suddenly last days thats definately a software issue this needs attention 🧐🤨@CH_ASUS @Y_ASUS @Anders_ASUS

  • Hi João Cecchetto ,

    According to what you have described, we would advise that you have the unit sent in for an assessment and servicing where necessary.

    The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/

  • raafay25raafay25 Level 1

    Hey, even I'm facing the same issue.

    Don't know from when exactly but definitely after the latest update.

  • Happening same with me too..... Screen burns for a while like for 2-3 hours and I have to power off my phone after that screen burn goes. Started happening with me after the latest update.

  • AbhinavAbhinav Level 3

    Till now what I know is this is screen retention. It happens to LCD displays. "Screen Retention" is temporary and happens to LCD displays. "Screen Burn" is permanent and happens to OLED displays.

    Due to Bad Manufacturing Process or bad designing and construction of Phone the heat is dissipating from display side. This causing screen retention. I advise you to use your phone with minimum brightness possible. When You see screen retention don't use your phone for a while.

  • Hi same thing has started to happen with me aftert he very recent update... and some more users ... How can it start at the same time for multiple users.

    Please have a look in this matter and fix it with the update.

    Here it is :

    https://zentalk.asus.com/en/discussion/comment/90505#Comment_90505

  • That's screen retention

    Pretty normal on LCDs

    Happens if you use phone at high brightness with a static image (can be game layouts or something else)

    It will go away in a few hours (let the pixels rest a bit)

    Plus it's only noticeable in certain UI areas (like grey) at high brightness

    Btw burn in OLEDs is permanent (the pixels die) the only option is replacement

    On LCDs not a biggie

    One of the plus lcd panels have over OLEDs

  • Screen burn can happen on LCD mobile screens, although it’s rare and more difficult to fix since LCD pixels work very different from OLED versions. When screen burn happens on an LCD screen, the results are more likely permanent. However, you can still try using LCD Burn-In Wiper, which cycles colors similar to the OLED versions in an effort to get the pixels working again.

    If your screen doesn’t get any better, contact your nearest asus service centre quickly to find out about any screen warranties and if you qualify for a replacement.


    • Few troubleshoothings or workarounds :-

    Get rid of menu, status, and navigation bars: Image retention can happen when you are actively using an app that has a permanent bar for tools or notifications, like when you’re playing a game or watching a movie, for example. When these bars don’t disappear, they cause screen burn after long sessions. Look for options to hide these icons and tools after a moment so they aren’t always present. Immersive modes from OS will also do this.

    • Enable dark mode: 

    While it’s not a guarantee against image retention, using dark mode on your mobile device can help reduce the risk, particularly when it comes to overusing brightness levels. You can also try choosing dark keyboard skins.

    Thankyou😊

This discussion has been closed.