Buggy software

n3bun3bu Level 1
edited September 2020 in ROG Phone

Please tell us some basic information before asking for help:

  1. Model Name:ZS600KL
  2. Firmware Version:1912.16
  3. Rooted or not: NOT
  4. Frequency of Occurrence: Often
  5. APP Name & APP Version (If your issue relates to the app):Call OF Duty Mobile and Black dessert mobile

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Here is a video that proves my problem , this happened when playing, I got to close the app but the phone still failing , can't even restart it or shutdown ... practically can't use this phone anymore for playing, I clean all the data , factory reset , still the same problem !


  • Hi n3bu,

    According to what you have described, we would advise that you have the unit sent in for an assessment and servicing where necessary.

    The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/

  • n3bun3bu Level 1

    Can't do that in this isolation situation, i rather buy a new one than waiting for weeks , anyways, I strongly believe there is a software problem . This phone was never drop or had any damage , the problem started since the last update , so I rather do a downgrade of software . Until the team gonna come with a new stable software update , thx anyways.

  • Temp of your phone after playing?

    Because i think the oled screen layer under the glass become a little bit lose so you are getting a non response screen

  • n3bun3bu Level 1

    I am very carefully about it , never let it go more than 39° when hits 40° I stop playing . But that is rarely and I guess it's absolutely normal . The hardware it's in perfect state , I can guarantee for that .

  • CyberPunk2302CyberPunk2302 Level 2
    edited April 2020

    This happens a lot to me when gaming. Screen stops responding and I have to force restart the phone.

    Phone is the buggiest I've ever used. Would never buy Asus products going forward.

    It's a disgrace to their gaming line up phones. We paid twice the amount of ROG Phone 2 and got treated like a cheap Chinese phone with no updates.

  • n3bun3bu Level 1

    All we need it's a stable update , better optimization I can understand why ROG phone use 3.1 gb of ram only for Android ( taking in consideration all the apps I have in it are not running in background) when other phones have 3-4 gb of RAM and running Android Q smoothly . Just saying.

  • Hi n3bu,

    Sincerely sorry for the inconvenience caused. Please check if you have a screen protector installed. If yes, please try removing the screen protector and check again.

    If the problem still appears, we would advise that you have the unit sent in for an assessment and servicing where necessary.

    The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/

    Thank you.

  • Hi CyberPunk2302,

    Is your phone ROG Phone 1 or 2? Have you updated to the latest firmware version WW-16.0420.1912.16?

    Do you have any screen protectors installed? Does this problem mostly appear after any specific actions?

    Thank you. 🙂

  • n3bun3bu Level 1
    edited May 2020

    It's the ROG 1 , i maintain it in very good condition, I downgraded to last version of Android Oreo , I don't have this problem anymore ...but I can't get used with it anymore so I upgraded again to last version of Android Pie ...I still have this problem from time to time ...I need to restart my phone and then it's working properly again , today when I was cleaning the cached memory on mobile manager..my Android crashed again , the only game I play right now and I still get this problem it's the call of duty mobile , maybe the game it's not well optimized ...but then after close the game the Android UI not responding well, so if it's the game ..why is affecting the software ? I am not a specialist but I have a bit of knowledge about the technology, so I sustain my opinion, the Android version we have it's not well optimized . And I don't use any screen protector .

  • I do not use any screen protectors and haven't used since I bought this phone. I am using ROG Phone 1. It happens when am gaming and when there's an intense battle going on. It is so frustrating. Also sometimes the trigger buttons gets stuck. I've given up on this phone. Just waiting for iPhone 12.

  • n3bun3bu Level 1

    Yes.. exactly...my air trigger alsoo get stuck sometimes..I mostly use only the right one ...then I have to press the left several times so it comes back to normal...


    Hey. Similar stuff happened to me, aswell.

    Phone kinda worked, but left to right and right to left swipes got disabled. Swiping up and down worked.

    So it was not a touchscreen hardware issue like some other post suggests, kinda like your video.

    For me, when i long pressed the poweroff, the phone kinda even failed to restart properly at that time.

    Only got logo then black screen, android 9 never restarted properly.

    I do admit i also did not power it off properly, as the middle of the touchscreen was not working... Long press poweroff 4tw.

    It happened after latest update on android 9.

    Had to press pwr+volume down. But got black screen on thoose times aswell.

    I was also playing thoose 2 games.

    It never hgappened again for me since though.

    But now i clear cache more regulary now.

    Especially since last time, when the phone ran out of RAM... and everything lagged.

    It still launched apps, but they lagged sooo bad. Even camera app took 3m to launch, and after that it lagged.

    Checked memory usage and got 99% average used, instead of the usual 60%.

    Now i am it 80% average use, so soon it will need to reboot again... this is the 19th day of not rebooting it...

    As of the "lateset" december 1 security update, that had several memory leak issues that got fixed by google in a later update that we never got. (though thoose might have been device specific, too lazy to regoogle)

    Now i have to reboot weekly-ish in order to not get theese glitches.

    It is the 5th month now in 2020, last update in march i would not call a proper "update".

    Soo many "not confirmed on ASUS" vulnerabilities that is not yet a "fixed" vulnerability.

    I do welcome the "Fixed the issue where the refresh rate setting cannot be changed after running games with different refresh rates."

    They broke that one badly.

    The security update from november to december, or whatever minor 2019 monthly bump they gave in 2020's 2nd quarter is laughable.

    If we do not get Android 10, at least provide proper security and software updates guys!


    If i would be a paranoid one, i would even assume somebody was using " SVE-2019-16013: Update arbitrary touch screen firmware" exploit on us... Lucky for us, it is a SAMSUNG issue, not verified on ASUS,like soo many others...

    Even the zenfone 5 is getting a confirmation on android 10, and i could have bought 5 of thoose, instead of "the"1 ROG PHONE.

    In price, that is, i would miss the air triggers and the 90hz, but nothing else.

  • Unfortunately nobody at @asus cares about the issues. This phone is complete nightmare.

  • n3bun3bu Level 1

    I solved my problems by downgrade to Android Oreo ...games are not blocking or crashing anymore ...same with the sistem UI

This discussion has been closed.