Please tell us some basic information before asking for help:
- Model Name:ZS600KL
- Firmware Version:1912.16
- Rooted or not: NOT
- Frequency of Occurrence: Often
- APP Name & APP Version (If your issue relates to the app):Call OF Duty Mobile and Black dessert mobile
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Here is a video that proves my problem , this happened when playing, I got to close the app but the phone still failing , can't even restart it or shutdown ... practically can't use this phone anymore for playing, I clean all the data , factory reset , still the same problem !