Not download the update of Android

edited September 2020 in ZenFone Max Pro Series
My phone keep tell me that i have a bad connection and don't finish to download that Is stopped at 99% from days. What i must do?

Comments

  • Hi kingdomaxe,

    Which version are you trying to download?
    Could you show us a screenshot of the error message?
    We suggest that you check if this helps: https://www.asus.com/support/FAQ/1011546/

    Thank you :)
  • Say this but Is not true. I have a Zenfone Max Pro M2. Was the version relased some days ago.
  • Jei_ASUS posted on 2020/3/6 07:43
    Hi kingdomaxe,

    Which version are you trying to download?

    Say this. What i can do? I must come to 30 letters????
  • kingdomaxe posted on 2020/3/6 14:55
    Say this. What i can do? I must come to 30 letters????

    Hi kingdomaxe,

    Is it this version-WW-16.2017.2002.073 you're trying to download?
    What's your current firmware version? (Settings > About phone > Build number)

    Did you update by checking update on the phone, or manually download the file from our website?
    Could you tell us your update steps?

    Thank you :)
  • CravasCravas Level 1
    Are you trying to update from Android 10 beta?
    It won't work
  • Cravas posted on 2020/3/20 00:58
    Are you trying to update from Android 10 beta?
    It won't work

    The screenshot is clearly shown the Pie version. You definitely cannot get OTA Pie update when using Android 10 version. That's impossible.
This discussion has been closed.