Toolbar not working (again)

System: Windows 10
Battery or AC: AC
Description: Toolbar not working (again)
Model: UX480FD-BE055T
Frequency of Occurrence: Always
Reset OS: No

Hello!


I posted here in spring 2019 with the same problem: https://www.asus.com/zentalk/thread-265857-1-1.html
It worked for a few weeks but then it stopped working again. So I just gave in and did not try to fix the problem again because at that point I was really annoyed (because I had spent a lot of money for a feature that did not work properly). I just did not use the screenbar. A few days ago I gave it a try again, reinstalled the toolbar than it worked for two days. And today: Nothing again.
Please help in fixing the problem once and for all.

ScreenPad Toolbar: 2.0.23.0
Precision Touchpad: 15.0.0.12
ScreenPad display: 100.0.0.2
Win 10, no updates of WIN or BIOS I know of.

Thanks!
Kat

Comments

  • Hello Kat,
    Since we are not sure what happened, or any modification done before the issue occurred,
    Then let's try to reinstall the drivers "by below order"
    1. Asus ScreenPad Display Driver
    2. ASUS Precision Touchpad (ScreenPad)
    3. Screenpad toolbar

    Thank you very much.
  • Hi Blake!

    Thanks for helping me again. As I am not a notebook expert at all I guess I'll have to uninstall the asus screen pad driver and touchpad in the device manager first?
    Do I need to reboot before installing the drivers?
    Thanks!
    Kat
  • sentenced posted on 2019/11/12 03:19
    Hi Blake!

    Thanks for helping me again. As I am not a notebook expert at all I guess I'll have to un ...

    Hello Kat,
    To uninstall driver, please go to Control Panel> Programs and Features.
    And I think "screenpad toolbar" is under Setting>Apps.
    Please reboot after you uninstall and install them.
    Thank you.
  • Hi Blake!
    I did as you suggested but it still does not work. Do you have any other suggestions?

    Thanks!
    Kat
  • sentenced posted on 2019/11/13 02:59
    Hi Blake!
    I did as you suggested but it still does not work. Do you have any other suggestions?

    Hello Kat,
    Which doesn't work?
    Uninstall driver? Install driver ? or After install driver screenpad is still not working?
  • Hi Blake!
    After reinstalling the drivers.
    However after reinstalling the drivers screenpad turned itself on  the toolbar was showing. But then I clicked somewhere on the touchpad and it disappeared (like it should be) and I cannot drag it down again. So maybe some preferences are preventing it from working properly? Do you have any idea on where to start looking?


    Thanks!
    Kat
  • sentenced posted on 2019/11/13 15:05
    Hi Blake!
    After reinstalling the drivers.
    However after reinstalling the drivers screenpad turned it ...

    Hello Kat,
    Was there any error message, maybe in "Device manager"?
    Since we still don't know what has happened on your device, let's do this all over again.
    Please check if your BIOS and Windows are all up to date.
    There was a new BIOS 307, not sure if you have updated.
    Then run checking windows update (Setting> Update & Secutiry)
    https://www.asus.com/Laptops/ASUS-ZenBook-Pro-14-UX480FD/HelpDesk_Download/

    After all of these things were done, reinstall the screenpad drivers.
    I'm sorry that it's a bit troublesome,
    so if you have trouble going through all the process yourself,
    I would suggest you to backup your device and send it to service center,
    they can help you to do a more complete examination.
    Thank you.
  • Hello Blake,

    thanks for your hints - I will try to update Windows and BIOS and give the reinstallation another go. In the worst case I will return the notebook to the store where I bought it.

    Thanks for your help!
    Kat
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