ZenFone 5 slow charging

Model: ZE620KL
RAM: 4G
Firmware/APP Version: Pie 9
Frequency of Occurrence: Always
Rooted: No
APP Name:

Guys,
This problem has been going on for a while. My ZenFone 5 charges like a turtle.
I have changed so many charger and cable but it's doesn't matter. The ampere app shows max of 270-300mah. Is this a joke? Same QC3 charger goes up till 3000mah and also the asus original charger charges 300mah. Please fix this problem

Comments

  • Any reply would be greatly appreciated please.
  • Last edited by Jei_ASUS on 2019/9/18 15:32

    Hi szekan1983,

    We would recommend that you test with the original ASUS charger.
    Does it show fast charging on the lock screen when you charge?
    Does it feel slow when the phone is in sleep mode or when using the phone while charging?
    Please update to the latest firmware version WW-16.0615.1908.109 and check if the problem exists.

    Please try testing how long it takes to charge:
    1) Clear the background apps in recent app list.
    2) Turn off the screen and keep the phone in sleep mode while charging the phone.
    > Check how long it takes to charge from __% to 100%, and provide the time to us.

    Thank you :)
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