Cannot add nor remove user accounts

edited September 2020 in ZenFone Max Series
Frequency of Occurrence: Everytime
Firmware/APP Version: WW-16.2017.1905.065
ZF Model: ZB633KL
APP Name:
Rooted: No

In the newest firmware update of my phone, which is the ZenFone Max M2, I can't add nor remove user accounts from my administrator/owner account. Also, when opening the menu with all of the users account, the "More Settings" button does not work/open anything.


  • Last edited by Selena_ASUS on 2019/8/14 14:04

    Hi dreamykyoto

    Please help to confirm the model is ZenFone Max M2 or ZenFone Max Pro M2.
    What do you mean the menu with all of the users account?
    Please provide any screenshots available that would show administrator/owner account page and the menu .
    Thank you:)
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