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Maas 360 App gets crashed on ROG phone

adarshkminnakanti@gmail.com[email protected] Level 1
edited September 30 in ROG Phone
Model: ZS600KL
RAM: 8G
Firmware/APP Version: 15.1630.1811.46_0
Frequency of Occurrence: App gets crashed on every launch
Rooted: No
APP Name: Maas360
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201902/12/025830nlusazyei8uttvaj.jpg

Hello All, I've installed maas360 app on Asus ROG phone and one after the work Profile set up is completed the app gets on crashing continuously.

Is anyone facing the same issue with maas360?
Please kindly help me in resolving this issue.

Appreciate your help!
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Comments

  • Y_ASUSY_ASUS mod
    Hi adarshkminnakanti,

    There are a few apps that begin with MaaS360.
    Could you send us the Google Play Store link of this app so we could verify?
    Please also tell us the app version.

    Thank you :)
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  • adarshkminnakanti@gmail.com[email protected] Level 1
    App Name is Maas360 MDM for Android and the version is 6.50
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  • Y_ASUSY_ASUS mod
    Last edited by Jei_ASUS on 2019/2/14 11:12
    adarshkminnakanti posted on 2019/2/12 20:17
    App Name is Maas360 MDM for Android and the version is 6.50
    Hi adarshkminnakanti,

    A new firmware version WW-15.1630.1812.68 has been released.
    We would advise to update to this version and check again.

    If the problem still appears, could you show me a short video of this problem for us to verify?
    Thank you :)
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  • adarshkminnakanti@gmail.com[email protected] Level 1
    Thanks for the suggestion.
    I've installed the new firmware and tried uninstalling and installing the maas360 app and the issue still exist and sure I can provide you a video may I know how I can share you??
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  • Y_ASUSY_ASUS mod
    adarshkminnakanti posted on 2019/2/14 13:05
    Thanks for the suggestion.
    I've installed the new firmware and tried uninstalling and installing the ...

    Hi adarshkminnakanti,

    To share videos, please upload to ASUS WebStorage (https://www.asuswebstorage.com/navigate/ )or any other cloud storage website, and share the link with us.

    Thank you for your help:)
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  • adarshkminnakanti@gmail.com[email protected] Level 1
    Ok. Is there a way can someone from your qa or support team install the Maas 360 app and test the flow.
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  • Y_ASUSY_ASUS mod
    adarshkminnakanti posted on 2019/2/15 00:33
    Ok. Is there a way can someone from your qa or support team install the Maas 360 app and test the fl ...
    Hi adarshkminnakanti,

    Sorry, we did do tests but we're afraid the problem could not be replicated at this moment.
    If there is a short video for us to verify, it could help us greatly.

    Thank you for your help :)
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This discussion has been closed.