ASUS - ZenTalk

MazzzQatar · ‎03-17-2020

Hello there,
I used to be a huge fan of ROG phone 2 and this is what I get. It’s been a while that I started to report in the forum regarding the issue that I’m facing and I even tried other ways to get help but I couldn’t find any. Asus live chat support doesn’t work for people outside of U.S. ?? Why?? I regret buying this phone for real.

So let me brief what happened,
The phone was completely working fine for past 4months, recently the phone started crashing, not while I was playing games but when I was using the phone normally. I did create a post before this regarding that issue and I didn’t get any proper response from your side. I myself figured out that the phone was crashing down when it was not in X-Mode. So I started keeping the phone on X mode always. and it’s just been 3days since something worse started happening. I used to do live stream through ROG PHONE II. and for the past 3days my phone was crashing down every time I opened Omlet arcade to stream. I was thinking the issue was with Omlet arcade so I uninstalled the app. And played a few times it was all good for a day. Yesterday it happened to crash again. So I made a report here again. And someone asked me to either give my phone to the nearby asus service centre or do factory reset. Well I’m in the Middle East, and there’s no mobile dealership for Asus here so I did a factory reset hoping that it’ll fix the issue. But nope, and today the new android 10 update came for the phone so I updated the phone and was expecting everything to be fine. But instead the games started working so bad, framedrops and game freezing issues. I went a test live stream after that to see if I can try to show you how it breaks off.. I can share you the link here if that helps. The phone went off in between the live and until now it hasn’t come back on. I need help, I want to know how can I get this sorted out.

LP_ASUS · ‎03-17-2020

MazzzQatar
Hello there,
I used to be a huge fan of ROG phone 2 and this is what I get. It’s been a while that I started to report in the forum regarding the issue that I’m facing and I even tried other ways to get help but I couldn’t find any. Asus live chat support doesn’t work for people outside of U.S. ?? Why?? I regret buying this phone for real.
So let me brief what happened,
The phone was completely working fine for past 4months, recently the phone started crashing, not while I was playing games but when I was using the messengers. So I tried reporting through a different email here ‘MazzzQatar’. And I didn’t get any proper response from your side. I myself figured out that the phone was crashing down when it was not in X-Mode. So I started keeping the phone on X mode always. and it’s just been 3days since something worse started happening. I used to do live stream through ROG PHONE II. and for the past 3days my phone was crashing down every time I opened Omlet arcade to stream. I was thinking the issue was with Omlet arcade so I uninstalled the app. And played a few times it was all good for a day. Yesterday it happened to crash again. So I made a report here again. And someone asked me to either give my phone to the nearby asus service centre or do factory reset. Well I’m in the Middle East, and there’s no mobile dealership for Asus here so I did a factory reset hoping that it’ll fix the issue. But nope, and today the new android 10 update came for the phone so I updated the phone and was expecting everything to be fine. But instead the games started working so bad, framedrops and game freezing issues. I went a test live stream after that to see if I can try to show you how it breaks off.. I can share you the link here if that helps. The phone went off in between the live and until now it hasn’t come back on. I need help, I want to know how can I get this sorted out.

My ASUS ROG PHONE II has stopped working after 4 months use.

I'm not sure what you mean about using messengers here. Do you mean you tried to report this issue on ZenTalk earlier with a different account name?
If your phone isn't turning on after the update and being fully charged, then you should contact your regional Support. If there is no regional Support where you live, then you need to contact the region where the phone was sourced from. For example, if the phone is from Hong Kong, you would need to contact HK Support to get an in warranty repair.

MazzzQatar · ‎03-17-2020

I purchased it through eBay, and the seller was from United States. There’s one year warranty for the device, are you telling me that I need to send it back to U.S for repairing? And keeping all that aside, how is such a so called best gaming phone just crashed down and not turning on again? Talking about contacting the regional team, The livechat doesn’t let me use it because I’m from different region. There is no way I can get help from the Asus team? This is not a minor issue, like what ? The phone crashed down after 4months usage. ??

Apollofury · ‎03-18-2020

MazzzQatar
I purchased it through eBay, and the seller was from United States. There’s one year warranty for the device, are you telling me that I need to send it back to U.S for repairing? And keeping all that aside, how is such a so called best gaming phone just crashed down and not turning on again? Talking about contacting the regional team, The livechat doesn’t let me use it because I’m from different region. There is no way I can get help from the Asus team? This is not a minor issue, like what ? The phone crashed down after 4months usage. ??

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Bro I sympathize with you completely , i feel bad that it's a one in thousand case and it turned out to be yours but Asus guys having been posting since day one that ROG 2 has to be bought and serviced from the authorised regions only multiple time . And your phone issue is something that definitely has to be physically checked. You took a big risk by buying a product that doesn't have service support in your country but it was known information and known risk .
Try contacting your nearest authorised Asus centre and see if there are alternative options like sending them the phone by courier or something .

OPC · ‎03-18-2020

ApolloFury
https://zentalk.asus.com/en/discussion/comment/49792#Comment_49792
Bro I sympathize with you completely , i feel bad that it's a one in thousand case and it turned out to be yours but Asus guys having been posting since day one that ROG 2 has to be bought and serviced from the authorised regions only multiple time . And your phone issue is something that definitely has to be physically checked. You took a big risk by buying a product that doesn't have service support in your country but it was known information and known risk .
Try contacting your nearest authorised Asus centre and see if there are alternative options like sending them the phone by courier or something .

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This is all correct and clear. But that means that a lot of us could not buy it at all. So we bought the phone from US or elsewhere in good faith that everything would be fine.