My ASUS ROG PHONE II has stopped working after 4 months use.

[MazzzQatar]

Hello there,
I used to be a huge fan of ROG phone 2 and this is what I get. It’s been a while that I started to report in the forum regarding the issue that I’m facing and I even tried other ways to get help but I couldn’t find any. Asus live chat support doesn’t work for people outside of U.S. ?? Why?? I regret buying this phone for real.


So let me brief what happened,
The phone was completely working fine for past 4months, recently the phone started crashing, not while I was playing games but when I was using the phone normally. I did create a post before this regarding that issue and I didn’t get any proper response from your side. I myself figured out that the phone was crashing down when it was not in X-Mode. So I started keeping the phone on X mode always. and it’s just been 3days since something worse started happening. I used to do live stream through ROG PHONE II. and for the past 3days my phone was crashing down every time I opened Omlet arcade to stream. I was thinking the issue was with Omlet arcade so I uninstalled the app. And played a few times it was all good for a day. Yesterday it happened to crash again. So I made a report here again. And someone asked me to either give my phone to the nearby asus service centre or do factory reset. Well I’m in the Middle East, and there’s no mobile dealership for Asus here so I did a factory reset hoping that it’ll fix the issue. But nope, and today the new android 10 update came for the phone so I updated the phone and was expecting everything to be fine. But instead the games started working so bad, framedrops and game freezing issues. I went a test live stream after that to see if I can try to show you how it breaks off.. I can share you the link here if that helps. The phone went off in between the live and until now it hasn’t come back on. I need help, I want to know how can I get this sorted out.

[jaafar]

Hey mazzzqatar
I've got the same exact issue it happend this morning would you please be able to update me on how you've gone?

[MazzzQatar]

jaafar

Hey mazzzqatar

I've got the same exact issue it happend this morning would you please be able to update me on how you've gone?

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They are terrible at customer service dear. I was advised to contact the Hong Kong division and when I called them they asked me to take the phone there by hand because they do not accept any courier or any other methods for service. I bet I can buy an Apple iPhone 11Pro Max if I could afford that trip to HONG KONG just for getting my phone repaired. I have told them the same and they said yes they understand but that is the only choice they have for me. Such a shame to ASUS. I love this phone but they have a terrible customer service.
If you want to know what I did with the phone, I had it checked with a local phone repair specialist who opened and figured out that it was the phone battery’s issue which caused the problem. He told me that the battery got bulged, and everything else seems fine. So maybe if I change the Phone’s battery everything should work fine. So I called them again to see if they can send me the battery alone, but again I was left disappointed, they said they don’t sell any parts of the phone like that. If I have to get it repaired I must send it to them by hand. Like what the hell is going on with ASUS ? Every other phone has their BATTERY available in the market if they need it to be replaced but ASUS doesn’t seem to have one? I still have 7month left on my warranty and This happened after 4months of use. I will no longer be able get a warranty claim (as per the warranty conditions) “if at all” I go to HK and give the phone for repair since I have got it opened by a technician here.


And if you want to know what I did with the phone? I love this phone so I didn’t dump it, I still have it safely kept inside my suitcase waiting until this epidemic gets over so that I can send it to a closest ASUS service center by hand in my region just to get the battery changed.

[Anders_ASUS]

MazzzQatar

https://zentalk.asus.com/en/discussion/comment/73946#Comment_73946

They are terrible at customer service dear. I was advised to contact the Hong Kong division and when I called them they asked me to take the phone there by hand because they do not accept any courier or any other methods for service. I bet I can buy an Apple iPhone 11Pro Max if I could afford that trip to HONG KONG just for getting my phone repaired. I have told them the same and they said yes they understand but that is the only choice they have for me. Such a shame to ASUS. I love this phone but they have a terrible customer service.

If you want to know what I did with the phone, I had it checked with a local phone repair specialist who opened and figured out that it was the phone battery’s issue which caused the problem. He told me that the battery got bulged, and everything else seems fine. So maybe if I change the Phone’s battery everything should work fine. So I called them again to see if they can send me the battery alone, but again I was left disappointed, they said they don’t sell any parts of the phone like that. If I have to get it repaired I must send it to them by hand. Like what the hell is going on with ASUS ? Every other phone has their BATTERY available in the market if they need it to be replaced but ASUS doesn’t seem to have one? I still have 7month left on my warranty and This happened after 4months of use. I will no longer be able get a warranty claim (as per the warranty conditions) “if at all” I go to HK and give the phone for repair since I have got it opened by a technician here.

And if you want to know what I did with the phone? I love this phone so I didn’t dump it, I still have it safely kept inside my suitcase waiting until this epidemic gets over so that I can send it to a closest ASUS service center by hand in my region just to get the battery changed.

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Considering your situation with Corona and everything which would result in expensive shipping. I think the best solution for is to purchase a battery from ebay/aliexpress and let your local guy fix it. If he's right then this will be by far the cheapest and fastest solution.

[MazzzQatar]

I checked on eBay for the battery, and googled it too, I couldn’t find any source selling it. If you can help me with a source it would be great.

[basumataryneetu]

@MazzzQatar check it out at AliExpress app....