Touch not working after unlocking the screen
sathish05durai
Level 1
in ROG Phone 2
Hi all. After the latest update 1910.44 the touch is not working after unlocking the screen. It works after few seconds. I am facing this error regularly.
Kindly confirm if anybody else facing the same issue.
This needs to be addressed quickly by the asus team. Inspite of a gaming flagship this issue is very annoying. Please fix ASAP.
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Facing the same issue after the update
Already this issue has been reported in another thread
https://zentalk.asus.com/en/discussion/13365/unresponsive-touch-after-latest-update#latest
Yes but no solution yet
Having same issue after update, very annoyed! So call world faster gaming phone! Zzz
Facing same issues guys after the 44 update
Facing the same issue occasionally. The screen is frozen. Pressing the power button, shut-down and restart icons don't react. Putting the phone to sleep and waking it up several times solves the issue.
I'm facing the same issue. Sometimes the screen responds after pressing the screenlock and waiting a while, however most times I have to force restart the phone to get it working normally.
Hey try turning off the Pocket Mode in Advanced Setting... Works for me...
@sathish05durai did you try disabling pocket mode (if you had it enabled) and did it help?
I believe most people with this issue, have solved it with a reset
For me, disabling pocket mode doesn't fix the issue.
Then you need to make a reset. One alternative to a reset which I still haven't confirmed if it works or not, is to upgrade your FW via our homepage and not via FOTA next time there's a new version. It sounds plausible that it will overwrite more files and that this will minimize the risk of bugs when upgrading.
Yes, I did reset to check couple of issue. All the below issues are still remains even after reset.
1) Unresponsive touch after unlock
2) App notification color changing. Not able to read notification content.
I guess, screen freeze happen only with face unlock. I removed face unlock two days back to test it. Seems, i dont see this issue again. Now i use only fingerprint lock.
Could you all try removing face unlock and check whether you still have issues?
Disabling face unlock doesn't help. Issue still remains for me.
You should try this..it worked for me...hope it helps
1. Goto asus website and download the latest rom and save it on an alternative hardware
2. Reset your device
3. Then after that...install the latest update via that file which you have downloaded earlier...
Let me know if its helps!
@Anders_ASUS tried to turn off pocket mode and the same issue came. Touch is not responding for a long time
very disappointed still no updates on this issue.
will try to turn off face unlock and update
Yes tried but no luck. Same issue touch not working for long time. At least once a day im facing this issue.
Kindly let me know is this hardware or software issue. So that i vl ask for exchange or service.