Touch not working after unlocking the screen
sathish05durai
Level 1
Hi all. After the latest update 1910.44 the touch is not working after unlocking the screen. It works after few seconds. I am facing this error regularly.
Kindly confirm if anybody else facing the same issue.
This needs to be addressed quickly by the asus team. Inspite of a gaming flagship this issue is very annoying. Please fix ASAP.
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After the latest update of October security patch which came in mid November i am constantly facing the issue of screen freeze . i have to lock my phone for 1 min and then wait for 1 min to use my phone again
Facing the same issue after the update
Yes having the same issue . Asus kindly fix this
Already this issue has been reported in another thread
https://zentalk.asus.com/en/discussion/13365/unresponsive-touch-after-latest-update#latest
Already this issue has been reported in another thread
https://zentalk.asus.com/en/discussion/13365/unresponsive-touch-after-latest-update#latest
Yes but no solution yet
My screen freezes 2-3times a day during normal usage. If its a bug kindly fix it soon as its very annoying.
This issue is also reported in this thread
https://zentalk.asus.com/en/discussion/13544/touch-not-working-after-unlocking-the-screen#latest
Having same issue after update, very annoyed! So call world faster gaming phone! Zzz
Facing same issues guys after the 44 update
Facing the same issue occasionally. The screen is frozen. Pressing the power button, shut-down and restart icons don't react. Putting the phone to sleep and waking it up several times solves the issue.
I'm facing the same issue. Sometimes the screen responds after pressing the screenlock and waiting a while, however most times I have to force restart the phone to get it working normally.
Hey try turning off the Pocket Mode in Advanced Setting... Works for me...
@sathish05durai did you try disabling pocket mode (if you had it enabled) and did it help?
I believe most people with this issue, have solved it with a reset
For me, disabling pocket mode doesn't fix the issue.
Then you need to make a reset. One alternative to a reset which I still haven't confirmed if it works or not, is to upgrade your FW via our homepage and not via FOTA next time there's a new version. It sounds plausible that it will overwrite more files and that this will minimize the risk of bugs when upgrading.
Just for clarification. How long does the screen freeze? When does it freeze? Is it whenever or right after you unlock the phone?
Could it be that it's just the touch that's unresponsive?
Yes, I did reset to check couple of issue. All the below issues are still remains even after reset.
1) Unresponsive touch after unlock
2) App notification color changing. Not able to read notification content.
I having same issue, screen freeze right after unlock (only can unlock with face recognition), the only power n column button working, touch screen totally not working. Screen freezing at home screen, whatapp (which locked when whatapp open), calculator n whatever app u locked in previous. Freezing time vary (20s to 90s). When Asus can solve this?? When will update firmware and update to Android 10 as well? Screen freeze very annoying!! This is so call world faster smart/gaming phone????
iPhone user which disappointed with iPhone designer which design very lousy and decide switch to Asus Rog Phone 2 but this is the quality given by Asus! When can resolve this issue?