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Not receiving OTP messages

sathishinsat2
Rising Star II

‎10-27-2019 04:13 AM

@asus team,. We have serious issue with latest update. Not receiving all the SMS in the phone especially OTP messages. I even tried with many sms app and the issue exist. Now a days all app uses OTP for login and transaction. We need a fix soon as I'm not able to bank transactions. You can reproduce it by generating OTP messages.
Teams, it is very serious issue so I need a fix soon.
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16 REPLIES 16

nightsilvance
Star III

‎10-27-2019 05:43 AM

I had this issue when after I factory reset my phone. But after I updated the messages app from Google store and restart the phone it's working properly for me now.
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staradhish
Rising Star I

‎10-27-2019 06:07 AM

Nope tried that but did not fix my issue, I am still not receiving OTP and money deducted message. I am facing this after the new update, earlier I did not faced this issue.
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sathishinsat2
Rising Star II

‎10-27-2019 06:46 AM

Nope. I still have the issue. I guess, issue is not related to SMS apps, it is something at OS level. Because, I tried multiple messaging app like Microsoft SMS, Textra but nothing helped.
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SHEIKH_AZHARUDD
Rising Star II

‎10-27-2019 09:20 AM

sathishinsat2

Nope. I still have the issue. I guess, issue is not related to SMS apps, it is something at OS level. Because, I tried multiple messaging app like Microsoft SMS, Textra but nothing helped.


View post
Did you allow auto running of Microsoft sms app from auto start manager? I was facing same issue after allowing the app in autostart manager it works fine now...
Settings> battery > power master> auto start manager
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