Gave my phone to service center regarding the reboot issues and have some doubts

edited September 2020 in ZenFone 6

So i gave my phone to service center for the reboot issues and obviously they didn't even know there was an issue like this at all and went with the usual it might be a software problem. They told me that after reinstalling the software and after "observations" they will let me know if its hardware or not, does any have any idea regarding what are these observations? What do they do with the phone in this period? @Anders_ASUS can you please tell me what do they mean by "observations" ? do they stress test the device and stuff like that?

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