[ZenFone 3 Max ZC520TL]5G Hz internet connection

[r_chen47]

My phone can't detect the 5G hz of our wifi, currently using the ordinary frequency. What can I do to use the 5G?

[Christine_ASUS]

Hi r_chen47
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/
While using 5 GHz requires both devices support 5GHz, and showing SSID that could be detected.
2. Router Model
Please provide the model link. Furthermore, since 2.4 GHz/5 GHz also depends on the distance, does 5GHz of your wifi could be detect and connect with other phones at the same place?

[r_chen47]

Model number asus_x008d
For number 2, other cellphone can detect 5g

Christine_ASUS

Hi r_chen47

Thank you for your asking. Kindly provide the information below so that we could better assist you.

1. Model Name: Settings>System>About phone

Refer to the link below to check the model name by model no. in the link

https://www.asus.com/support/FAQ/1014441/

While using 5 GHz requires both devices support 5GHz, and showing SSID that could be detected.

2. Router Model

Please provide the model link. Furthermore, since 2.4 GHz/5 GHz also depends on the distance, does 5GHz of your wifi could be detect and connect with other phones at the same place?

View post

[Christine_ASUS]

Hi r_chen47
Thank you for your reply. Kindly refer to the tech spec of ZenFone 3 Max on our official site.
https://www.asus.com/Phone/ZenFone-3-Max-ZC520TL/Tech-Specs/
The Wireless Technology "802.11 b/g/n" does not support 5GHz wifi. Sorry for any inconvience it may caused.