Sim Card "No Service" Status after the System Update [ZB555KL]

[Jorel]

Basic Information;
Model Name: ASUS_X00PD
Firmware Version: WW_Phone-15.00.2005.120-20200428
Rooted or not: Not Rooted
Frequency of Occurrence: Since the Update of Software
APP Name & APP Version (If your issue relates to the app): It's same sceneraio with safe mode, "no service" status.
I have already tried switching sim cards with different mobile phones and it is working very well and have a good connectivity.

[Jorel]

Christine_ASUS

Hi Jorel 

Thank you for your reply. Kindly provide the information below so that we can better assist you.

1. Which carrier in which country are you using. Does the device work with other carrier?

2. What is the result of SMMI test-SIM Signal Test?

3. Which firmware version do you have?

4. Provide me the screenshot of Settings>Connections>Mobile network>Access Point Names>CHT Internet/CHT MMS

5. Provide me the screenshot of Settings>Connections>SIM card

View post

Here are the informationa that you were asked:
1. Sim Card Carriers
a.) Sim1: Globe Telecom Sim2: Smart Communications
b.) I tried different carriers but still didn't work.
2. SMMI Test - SIM Signal Test result
"SimSignalTest is failed"

3. Firmware version
WW_ZB555KL_15.00.2007.122_20200618
4.


5.


Thank you for helping me.

[Jorel]

Jorel

https://zentalk.asus.com/en/discussion/comment/101686#Comment_101686

Here are the informationa that you were asked:

1. Sim Card Carriers

a.) Sim1: Globe Telecom Sim2: Smart Communications

b.) I tried different carriers but still didn't work.

2. SMMI Test - SIM Signal Test result

"SimSignalTest is failed"

3. Firmware version

WW_ZB555KL_15.00.2007.122_20200618

4.

5.

Thank you for helping me.

View post

PS : Globe Telecom (Philippines) and Smart Communications (Philippines

[Christine_ASUS]

Hi Jorel
Thank you for your reply. Because your SIMSignal Test is fail, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs