not download or updates from play store

[sainadhsainsam1]

ZF Model: ZE554KL
RAM: 1G
Firmware/APP Version: 8.0
Frequency of Occurrence: every time
Rooted: No
APP Name:

please help me

[ServiceH_ASUS]

Hi sainadhsainsam11 Please help me to confirm your phone’s model . What's your phone’s firmware version (Settings > About > Software information > Build number) Please kindly provide me your Google playstore's version. Have you tried the following? Go to your phone settings>app info>press the three dots on the upper right>reset app preferences>reset apps Thank you:)