my ASUS ZenFone 4 Max (ZC554KL) won't charge past 60% and gets drained fast.

[marvin_asuncion]

ZF Model: ZC554KL
RAM: 3G
Firmware/APP Version: Android 8.1.0
Frequency of Occurrence: Always
Rooted: No
APP Name:

I updated my ASUS ZenFone 4 Max (ZC554KL) to latest firmware verion (details below) but still having issue with charging where battery keeps on discharging fast, and won't charge 100% (charge won't get past 60%). OS version: 8.1.0 Firmware: WW_ZC554KL_15.2016.1812.505 Kernel: 3.18.71-perf-g155d307 Build Number: OPM1.171019.011.WW_Phone-15.2016.1812.505-0 Factory Reset done but still got the same problem. Could you please check for bugs and provide a system update to address and fix this issue?

[Y_ASUS]

Hi marvin.asuncion927, Are you using the ASUS provided cable to charge? Please also try with different cables. If the problem still exists, we would advise you to back up your phone and bring your phone along with your charger and cable to your local service center for a check. Service Center: https://www.asus.com/support/Service-Center-All-Countries