ZENFONE MAX PRO M1, WONT CHARGE, BATTERY ISSUES ZB601KL

[jai14_f]

Please tell us some basic information before asking for help:
Model Name: ZB601KL
Firmware Version: 2017.2004.063
Rooted or not: NOT
Frequency of Occurrence: NOW
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello, after this new firmware update, I dont exactly know but after I updated it. A few days later im experiencing slow charging and idle battery drain. They after a few days again, I saw another firmware update which is the latest 2017.2004.063. Now Ive downloaded and installed it. Still no effect of the charging and battery drain. So I factory reset my phone to see if its the apps thats causing problems but still no. Everytime I woke up ( the battery at 90% ) it would be dead. Its been happening for atleast 4days now. But suddenly, as of right now. I also woke up with my phone dead. ITS CURRENTLY DEAD, like It wont even charge. When I am trying to charge it, the LED indicator of charging will light up for a second then be gone after that the screen starts flashing white non stop. Any solutions? I got this phone for almost 16 months now, rarely been dropped ( 3x max with case ) I just woke up and It wont start charging, I cant get to any service center because of the lockdown here. Please help

[Christine_ASUS]

Hi jai14.f,
Please try charging with different chargers and cables.
We advise that you check if you could still transfer data to PC via USB cable and try to back up data.
If the problem still appears, we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center, please try Call us: https://www.asus.com/support/CallUs

[CrazyDave]

Hi! I am having the same issue to my Max Pro M1, what charger do you recommend? I cant find original asus charger online and I cant go out because of quarantine.

Christine_ASUS

Hi jai14.f,

Please try charging with different chargers and cables.

We advise that you check if you could still transfer data to PC via USB cable and try to back up data.

If the problem still appears, we would advise that you have the unit sent in for an assessment and servicing where necessary.

The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center, please try Call us: https://www.asus.com/support/CallUs

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[Christine_ASUS]

Hi CrazyDave
Thank you for your asking. Have you tried the Factory Reset? Because you are now in quarantine, please try any charger you could find. Furthermore, could you provide me your battery issue details? Which model do you have?