Zenfone max pro M1 restart sendiri

[20nameoflove20]

Setelah update beberapa waktu yang lalu. Handphone saya Asus Zenfone max pro M1 mengalami b u g yang membuat handphone saya menjadi restart sendiri dalam keadaan hidup atau lagi mati.

Saya mulai kesal karena saya selalu terganggu akibat ini. Saya tidak dapat menggunakan aplikasi saya dengan teman karena selalu restart sendiri. Ketika saya mencharge dalam keadaan mati dan saya tinggalkan beberapa saat saya menemukan hp saya sudah panas akibat restart sendiri ini. Saya ingin pihak Asus memperbaiki bag ini

[bsepak615]

malah tambah parah hp sya di cas sambil buka fb tiba tiba hp sya mati dan itu berulang ulang .
solusinya dong ka mohon bantuan nya

[Christine_ASUS]

Hi bsepak615
To avoid any misunderstanding in the conversation, please provide me your question in English. Thank you

[adi_morello]

Same issue here, for last few days my phone restart by itself randomly, and it is really annoying.
PKQ1.WW_Phone-16.2017.2009.087-20200826
Restart happened randomly, even when the phone idle.

[Christine_ASUS]

Hi adi_morello
Thank you for your asking. Please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs