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Zenfone Max Pro M 2 *Your device is corrupt

lapo4ka2112
Star I
Не знаю как описать проблему- появляется черный экран периодически. Никаких новых приложений не скачивала. Сначала на экране появляется маленькое черное пятно, похожее на толстую запятую. При перезагрузке пропадает. Теперь еще и при включении-выключении и перезагрузке выдает черный экран с текстом. Что делать и как лечить?
p-20200812-092223.jpg




5 REPLIES 5

Christine_ASUS
Community Legend II
Hi lapo4ka2112
Thank you for your asking. Kindly provide the information below so that we can better assist you.
A. Have you ever rooted or unlocked your device?
B. Please try the following steps to access recovery mode for the Factory Reset:
0. Try to back up your data with USB cable if you can
1. Power off the phone, then keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key"
3. Stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset">"Factory data reset"
5. "Reboot system now"
#Hardware Reset Guide
https://www.asus.com/support/FAQ/1006346/
Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.
C. If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

lapo4ka2112
Star I
Christine_ASUS

Hi lapo4ka2112

Thank you for your asking. Kindly provide the information below so that we can better assist you.

A. Have you ever rooted or unlocked your device?

B. Please try the following steps to access recovery mode for the Factory Reset:

0. Try to back up your data with USB cable if you can

1. Power off the phone, then keep pressing "volume down key"

2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key"

3. Stop press "volume down key" once you enter [Android Recovery] Screen

4. Choose "Wipe data/factory reset">"Factory data reset"

5. "Reboot system now"

#Hardware Reset Guide

https://www.asus.com/support/FAQ/1006346/

Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.

C. If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs


View post
Никаких манипуляций с телефоном не проводила, обновлялся только самостоятельно. Сама никаких модернизаций телефона не проводила. Попробую сбросить до заводских настроек.

Christine_ASUS
Community Legend II
Hi lapo4ka2112
Ok, thanks for the reply. If the situation persists after the Factory Reset, please do not hesitate to contact me.

lapo4ka2112
Star I
Сброс до заводских настроек не помог, выдает эту фразу- couldn't load bitmap fill ball error 7,supported API 3, wiping data.