Wireless network disconnects automatically

[costa049]

ZF Model: ZB601KL
RAM: 4G
Firmware/APP Version: . 338
Frequency of Occurrence: More than once a day
Rooted: No
APP Name:

Last edited by costa049 on 2019/1/14 14:10 I bought an Asus Zenfone Max Pro M1 some weeks ago. The only problem I have is that any wireless network keeps disconnecting randomly more than once throughout the day, and then I have to reconnect it manually... Even so, the wifi setting itself remains enabled.

[Christine_ASUS]

Hi jozefmuanvaiphei
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Please try reset Network: Settings>System>Advanced>Reset options>Reset Wi-Fi, mobile & Bluetooth
2. Does the SIM Signal perform well? Only the Wi-Fi encounter this issue?
3. Did the issue appear right after the firmware update?
4. Can the device work with the same router before the firmware update?
5. The router models, which the device could link with perfectly before.
6. Please try SMMI test 
Calculator> type ".12345+=">SMMI TEST>Single Test>Wi-Fi Test
If the SMMI test fails, kindly bring your device to the Repair Center for device checking.