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Unlock app problem

Star II

Model Name: asus zenfone max m1
Firmware Version: WW-17.00.2003.23
Rooted or not :no
Frequency of Occurrence:all time
APP Name & APP Version (If your issue relates to the app): unlockapp Phone just restarts when used asus unlock tool to unlock

Zen Master III
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.

Star II
Sir I cleared the system cache
unlock app is not shown in safe mode
I have already tried factory reset and unlocking but still the problem persists

Star II
Please help
Waiting for your reply expecting it to be soon sir