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Star III
Today I received a swap device from ASUS. On MAY 10th I faced the device brick issue due to system update build .73. From then, I checked here and there, got a post zentalk that not only me, many one facing this EMMC partition blocked issue. I saw a post from my Indian brother that, Asus planning to SWAP device with bricked one. So I twiited with mobile phone photo and @AsusIndia replied and took my device serial number etc.

And that time this man, Christine_ASUS came like an angel, he took all my details and did his part very well. It was complicated issue. I bought this from India and using it in Bangladesh. So, you guys can guess how much effort he did. seriously, I am inspired by him a lot. #Thank_you_man ❤️❤️❤️
I am really grateful to @Asus @AsusIndia @GlobalBrandBD @Asus Dhaka / Chittagong service center for providing me this device, it will help me a lot. I am really grateful to those who gave their effort to reach it to me. Thank you Everyone.
Request: My humble request to developers, please make sure we dont have to loose data anymore. We capture memories, important work file in this devices. From my previous device I lost almost 35GB of data , which was very important to me.
We have the trust in Asus. Hopefully ASUS will gain more peoples trust in upcoming days. Thank #Asus_Team

Star II
Asus Zenfone Max Pro M1 Android 10 Stable Updated........

Community Legend II
Hi Pabel
What a lovely news to hear on busy Monday morning. As you mentioned, at first, we could not offer you the swap based on the local repair policy (the device bought in India must be repair in India), yet to thank you for letting us being aware of the case at short notice, we would like to offer you the swap as an exception.
The process is more complicated due to the cross-border transportation during Covid-19 period, and all the credits goes to all the relevant divisions: HQ, IN team and BD team. Thank you for your patiently waiting. Let's make the world a better place. Cheers.