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Suddenly Microphone not working in Asus zenfone max pro M2

Star I
Asus zenfone max pro M2's Microphone not working. Not any damage. Please help me

Zen Master III
Hi, kindly let us know the firmware version of the device.
we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup :
4. Last option would be to visit the service center to have
a check. Locate here: