Signal not shown on lock screen

[AJ1]

The Sim1 signal strength is not shown on lock screen whereas while unlocked it is showing. This is occurring every time on Pro M1. What is the reason for this as it is confusing whether really phone has good signal strength or not.

[Yachendra]

Yachendra

https://zentalk.asus.com/en/discussion/comment/133157#Comment_133157

Hi @Christine_ASUS

1) Yes, it's default launcher provided by Asus. PFA the screenshot of the same.

2) I didn't use other security features other than I mentioned before. So, I can't comment.

3) I don't know about other countries users faced it or not. But, you can go through this forum and old Zentalk forum if possible so that you can find the similar issue posted previously by the Indian users.

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@Christine_ASUS
Buggy quickstep I mentioned is as per my observation only.
There may be some other root cause also which your developer/testers has to find out.
Network symbol shows empty only when device gets locked. When unlocked it shows normal. Also, in locked status when this bug occurs the calls and network works fine.
It's only a visible bug which not cause any performance issues to network.

[AJ1]

Christine_ASUS

Hi friends

I just checked on my devices and I have not encountered the same situation.

Android 9 V87

Android 10 V432

Kindly provide the information below in order so that we can better assist you.

1. Your sim carrier + country

2. Your current firmware version

3. Does the situation remain in Safe Mode? (yes/no)

4. Does the issue appear right after any system/apps' download or update?

5. Screen lock setting: Swipe/Pattern/PIN/Password/Fingerprint

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Hi Christine,
PFB required:
1. Sim 1-Airtel, India
2. Restart temporarily fixes it but after sometime it does not show.
3. Safe mode - Yes, after some time, again Sim one slot does not show :antenna_bars:.
4. Not sure as I have not downloaded any Apps / also no further firmware update received, so this may be a visual bug
Not sure any system app is causing this or not.
5. Only swipe :locked:

[Christine_ASUS]

Hi friends
For the signal strength icon missing, if you have the situation and agree to provide the logs, please leave a message here. Thank you.

[nidhin3]

Christine_ASUS

Hi friends

For the signal strength icon missing, if you have the situation and agree to provide the logs, please leave a message here. Thank you.

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Did you mean signal bar showing no network error while on lock screen ?
If so count me in 😊✌️
In my case the icon is still there. But, it randomly shows no network even though I'm in an area where network coverage is good. I have not checked if this issue still occurs for me. Let me see if its still happening.

[zaidnabi123]

It also happens with me sometimes.