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Ringing Volume Issue

gokulam07
Star I
My Zenfone Max 2's ringing volume is automatically reducing. I tried to increase it, but it is again and again reducing automatically. How to fix it
2 REPLIES 2

Falcon_ASUS
Moderator
Moderator
gokulam07

My Zenfone Max 2's ringing volume is automatically reducing. I tried to increase it, but it is again and again reducing automatically. How to fix it


Ringing Volume Issue
@gokulam07
Have you checked whether the volume buttons are stuck?
If it is not the volume key stuck causing, I would suggest enter the safe mode to confirm whether the situation still exists.
[Phone] How to Enter and Exit Safe Mode? | Official Support | ASUS GlobalIf the situation remains the same, please try the following steps to access recovery mode for the Factory Reset:
0. Try to back up your data with USB cable. If you can not access the phone, please check if your google account or microSD card have auto backup your data. 
1. Power off the phone, then keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key"
3. Stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset">"Factory data reset"
5. "Reboot system now"
#Hardware Reset Guide
[ZenFone] How to do hardware reset on your phone? | Official Support | ASUS GlobalPlease note that once the steps are completed, all data, apps, settings and personal information will be deleted.
[Phone] How to back up the data stored in your phone ? | Official Support | ASUS GlobalThank you.

ASUS_Bot
Rising Star II
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