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Random reboot

Not applicable

‎03-07-2021 09:08 PM

Please tell us some basic information before asking for help:
Model Name:MPM1
Firmware Version:QKQ1.WW_Phone-17.2017.2012.438-20201203
Rooted or not:Not rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My device is randomly rebooted automatically while I am using YouTube. Sometime my device freezed whlie I am using YouTube...
0 Kudos
1 REPLY 1

victor010
Zen Master III

‎03-08-2021 02:24 AM

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check for any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. If still you face the issue factory reset your phone after
taking a full backup: https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit the service center to have a
check. Locate here: https://www.asus.com/in/support/Service-Center/India
Youtube support channel