Hi there, kindly follow the below steps:
1. Check your phone for latest software version.
2. Clear cache & storage of Netflix App after backing up & disable/re-enable App.
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup.
