Camera problem cannot record video

[edomansai1]

im sorry, i have a problem about my camera can't record.
Davice : ZanFone Max Pro M1
please help me.
Thanks:)

[Christine_ASUS]

Hi edomansai1
Thank you for your asking. Kindly try some at-home troubleshooting tips below:
1. Have you ever unlocked/rooted/flashed custom rom before? If not, please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.
# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/
3. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
**Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
[Phone] How to back up the data stored in your phone ? | Official Support | ASUS Global