Audio trouble

[ptsoumen]

ZF Model: ZE554KL
RAM: 4G
Firmware/APP Version: 8.1.0
Frequency of Occurrence: Every time
Rooted: No
APP Name: YouTube, any media file

Last edited by ptsoumen on 2019/3/8 18:12 Not getting any media sound through Bluetooth or headphones. Is it a software problem or my phone is at fault? I'm able to make calls through car's Bluetooth.

[ServiceH_ASUS]

Hi ptsoumen Please help to confirm your model . What's your phone’s firmware version (Settings > About > Software information > Build number) Please kindly test it under safe mode. (safe mode: https://www.asus.com/support/faq/1005163) Is there any error message pop on when you encounter this problem? If yes, please kindly show me your screenshot Thank you:)