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Audio and video not working in Zenfone max Pro M1

Audio and video stopped working bin my Zenfone max Pro M1. None of the audio / video apps(YouTube, recorder,play music,play movie, camera video recording) are working. But if I cast the vedio from phone to TV using Chrome cast it works perfectly fine. I tied factory reset but still no use.

Zen Master III
Hi there, kindly share your latest firmware version so that we can help you better.
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.