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Asus Zenfone Max Pro M2 stuck on asus logo suddenly

Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

Star I
I am also facing the same issue with my Max PRO M2. now I stuck with this issue after warranty is expired. However, I gave it to Service center and now they are claiming the mother board is damaged. So the repair costs will be around 10 K. I regret buying this brand as there is no point in spending 10k for repairing.

Star I
Hi, I am from India. I am also facing the same issue. I gave my device to the service center. After checking they are saying that LCD liquid and main board has been damaged. They have quoted around Rs.15000 for repair. I bought this device for around Rs.11000. Absoule daylight robbery.

Community Legend II
Hi kmnj22
Thank you for your asking. Not sure if your issue is as same as others due to LCD liquid. Also, is your device MPM2? Please check you inbox and PM me your SN and ASUS RMA no. to avoid any personal information leaking.

Star II
Asus User from Indonesia here.

They charge me 2,5 millions rupiah..


They force US to move to another brand!

I will make sure nobody i know use ASUS anymore in Indonesia

Star II
ASUS Indonesian Service Center is such a rubbish!