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Asus Zenfone Max Pro M2 stuck on asus logo suddenly

patssushil
Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

ssaha255
Star III
screenshot-2020-06-10-09-07-28-277-com-google-android-gm-2.png

This is the mail I recieved last night. Thank you ASUS.

chouhan
Rising Star I
ssaha255

screenshot-2020-06-10-09-07-28-277-com-google-android-gm-2.png

This is the mail I recieved last night. Thank you ASUS.


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I also received similar email but there was nothing mentioned like "IW with warranty extension policy" as mentioned in your e-mail.

Anyway, my defective handset is submitted and waiting for swap unit.


Duskyy
Star II
chouhan

https://zentalk.asus.com/en/discussion/comment/87871#Comment_87871

I also received similar email but there was nothing mentioned like "IW with warranty extension policy" as mentioned in your e-mail.

Anyway, my defective handset is submitted and waiting for swap unit.


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Hey my phone is also stuck on logo how did you reach them how cam i also swap my mobile

chouhan
Rising Star I
Duskyy

https://zentalk.asus.com/en/discussion/comment/87874#Comment_87874

Hey my phone is also stuck on logo how did you reach them how cam i also swap my mobile


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You can tweet to Asus India official tweeter handle and write an email to their mail rc_india@asus.com, that's what we have done.

shoaib_azad
Star I
I am also facing the same problem (stuck at the asus logo) from yesterday. what should I do now? Hoq will I contact with the asus team?