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Asus Zenfone Max Pro M2 stuck on asus logo suddenly

patssushil
Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

ap6262997
Star II
I am facing same problem in january I had visited to service centre they said that"We have change motherboard and charge about RS 11,000".
I want to know its really motherboard problem because my phone is responding to minimal adb?
plzz tell me??

renjith0729
Star III
They are saying It's a motherboard problem. We definitely have to file a complaint against this shit brand. I haven't seen a brand making troubles to customers. We have to give phones to service centers and get back our cash or a new shit phone again. Or else we have to register complaint. What's your view guys. Don't you feel that we trapped under this? That Mtfks haven't responded yet.

Iron_jpeg
Star I
I am living without phone since 1 Month. It's all because of Asus and their shitty software update. They need to look into this matter quickly. Otherwise we need to run a campaign. #BoycottAsus

ap6262997
Star II
I am also thinking we are trapped it is due to new asus update and no genuin solution yet not even on their service centre.
I don't think changing mother board is proper solution and it is too much costly.

renjith0729
Star III
Such a shitty brand. Regretting a lot for purchasing it