Hi, I'm an asus user from Malaysia, i want to share my situation which is similar here, it took me a while to find this board as mostly I just contacted local service centre and reading the posts from India asus users with similar complaint, where I read that many had been given phone swap, which is good for them.
My problem actually occurred in November 2020. So yes, I have an Asus Zenfone Max Pro M2 ZB631KL Original Asus Malaysia Set. Sometime in November, I found that I could no start my phone as it gets stuck at the Asus logo when booting up. Cannot do hard reset or anything... quite devastating since nothing could be saved, and you just suddenly lost the use of your phone, without you doing anything.
Yes it was also during covid, so everything took a while. I contacted asus service center here, and all they said was to get to a service centre. So i waited the right time when I could do that, and did... well it was kind of expected their respond, they said someone came in with the same issue and it was most likely the motherboard, and they quote the price to me which was almost the same as the price of the phone when I bought it early 2019. It told them about the issues i read online and they dont bother.
So first of all please dont ask me to contact malaysia asus service center again, secondly, I'm terribly dissapointed with asus, now i own a redmi, just like the rest of my family... my laptops are still asus though, cause they actually last (read not new).. unlike the zenfone....