mobile is not allowing to enter any recovery mode. And it's not even showing anything on screen just a blank black screen, even though mobile is getting a charge.
For this, I visited Asus's authorized service center. They asked me to keep the phone with them so that they can check and revert back to me. As per the engineer, my mobile was not charging and not turning on. First, he told me that screen is faulty needs to change. How it can be possible?. I told him that it was just a software glitch after the FOTA mobile stopped working. Then he said give me time will call you back. On the second call, he said this is a motherboard issue. Again how it could be possible? I am very much sure that this issue is only software-based. Even if is a motherboard issue. as a customer, i haven't done any wrong with mobile... It was the company's FOTA update that causes this issue. He charged me Rs.250 for this troubleshooting. He said he tried to update the software but didn't work.
I picked my mobile and paid Rs 250 for nothing. As per the engineer, his last conclusion is that mobile is not even getting turn on neither getting charged. I knew he was laying now. I went home with my mobile and try to change my mobile with the Asus charger, it was charging, and the mobile screen light up.
My only concern is this not my fault that after Asus FOTA update my mobile got bricked. I know this is a well-known issue and lots of Max Pro M2 users are facing this due to faulty FOTA updates.
Requesting you to resolve this issue. This mobile is bricked since April.
