Any Moderator Help Me please

[sujanjsr0]

Please tell us some basic information before asking for help:
Model Name:Asus Zenfone Max Pro M1
Firmware Version: letest .083
Rooted or not:not
Frequency of Occurrence:always
APP Name & APP Version (If your issue relates to the app):system
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Everywhere i found that USER 2, what is this? Anyone knows?
SCREENSHOT ATTACHED
Edit- Now i see factory reset option is also gone
Asus India Tweeter told me -It indicates that the device has 2 users. If you have not set it up as dual users, we'd request you to downgrade the device.

BUT THEY DON'T TELL ME HOW TO DOWNGRADE
PLEASE HELP ME.

[sujanjsr0]

Any moderator help me please

[BlueHunt]

Perform hard reset from the Recovery Menu after taking full backup of your internal storage.

[victor010]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.
Performing hard reset(data backup is necessary)
1. Switch off the device
2. When the device is off, press (also hold) volume down key and then press (also hold) power key.
  After the device vibrates, release the power key (keep holding volume down key) to enter recovery mode.
3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press the power key.
4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press the power key to start reset.
5. After the reset is completed, select the "reboot system now" and press the power key to reboot your device.

[sujanjsr0]

Victor0_ASUS

Hi, we'd request you follow the below steps:

1. Clear system cache.

2. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

3. If still you face the issue factory reset your phone after taking a full backup.

Performing hard reset(data backup is necessary)

1. Switch off the device

2. When the device is off, press (also hold) volume down key and then press (also hold) power key.

  After the device vibrates, release the power key (keep holding volume down key) to enter recovery mode.

3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press the power key.

4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press the power key to start reset.

5. After the reset is completed, select the "reboot system now" and press the power key to reboot your device.

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Thanks