Hi
hqatikThank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Your current firmware version
Settings>System>About Phone>Build Number
If you try to update to the latest version, does the issue still persist? WW-16.2017.2007.084
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/3. Also, please try "the Factory Reset"
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.