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A10 Queries | Asus team reply; Anyone got different from this ,plz comment

Star III
Please tell us some basic information before asking for help:
Model Name:Max pro m2
Firmware Version: beta
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
"Hi there, we understand the emotions of our users, our team is working towards giving Asus users a better experience with their devices and will continue to do the same. We request you to understand the process and stay tuned to our Official channels in the meantime."