Please tell us some basic information before asking for help: Model Name: Firmware Version: Rooted or not: Frequency of Occurrence: APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ========================================
Hi GDANYY Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Your model and your current firmware version Settings>System>About Phone>Software information 2. Which firmware version do you want to upgrade?