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ZF9 GPS Signal Failing

shadamon5
Star I

This is kind of weird. I have a ZF9 I have been using as a rideshare driver for about 6 months just fine. Suddenly in the last week, it has started having GPS signal issues that get progressively worse until I restart the phone. In areas with no obstructions from the sky, it will give "Low GPS" warnings in Uber and Lyft apps, the GPS position will get completely lost for longer and longer until there is finally just no GPS signal. It has increased to basically once per day at this point I have to restart the phone in the middle of the day just to get GPS back. Anyone else seen anything like this? I am afraid maybe the GPS antenna circuit is on its way out or something.

2 REPLIES 2

abdullah_kara
Star III

Zf9 problematicaly phone about mobil data and mobile communication and GPS.  After android 14 not possible to talk and use mobile data. Many users stop to use zf9 after Android 14. And Asus not solve our problem. Asus dont give way to downgrade android version too. Better to buy other phone. Many Asus user upset.  And people buy other brand phone any more. Unfertunatelly. 

Mansi_ASUS
Moderator
Moderator

Hi @shadamon5,

Can you please share a location log for the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Location”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)