ZenFone 9 randomly restarts

[HelpingHand]

Hi all,
I bought an Asus ZenFone 9 from the UK online store. I started to migrate the apps from my old phone to the zf9 and once I finished I started to use my new ZenFone 9 as my main phone. However, I noticed around 3 dso that when i wentato unplug a fter charging the phone it looked as if it has been restarted. I thought it was a software update that somehow just did that so I didn't pay attention but then it repeated again and again every day since.

I started paying attention to it and started trying to disable certain features to see if that made a difference: disabled mobile data, left everything on and now I'm on airplane mode with WiFi on.

I upgraded to the latest version that was pushed some days ago hoping that it would magically solve the issue but... it didn't!

I quick Google Search revealed that sadly this issue is not that uncommon, and has already happened in the UK and Germany to other ZenFone 9 owners.

Is this a hardware problem? Is there a fix or a patch other than simply perform a factory reset and keep seeing the same issue? Can please someone from Asus look into this issue?
Plehank youase tell us some basic information before asking for help:
Model Name: ZenFone 9
Firmware Version: WW_32.2040.2040.23
Rooted or not: no
Frequency of Occurrence: every day
APP Name & APP Version (If your issue relates to the app): not related to an app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Scenario: use the phone as usual, leave the phone idle a few times a day, at some point, when you try to use the phone after it sat idle for some time you'll notice that it had restarted because you'll be asked to enter your password again and about/ status will show an up time of just a few minutes

[SeaCity]

Mansi_ASUS

Hey all,

Thank you for all the information that you guys have provided. I have forwarded it to the R&D team along with all the specific details. 🙂

However, the team still needs the log files since, for some of you, as summed up by @HelpingHand, the reboots are occurring under different circumstances. The log file will help the R&D analyze the differences and provide the right solution.

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

All those who are willing to share the log can either like or reply to this post and I'll send you a PM so you can share the log file there.

View post

Ho il log del decimo riavvio spontaneo avuto alle ore 14:07 di oggi quando lo smartphone era in standby dopo aver usato Spotify per quasi 2h. Spotify era già stato spento e le cuffie non erano più collegate.
Smartphone in WiFi, non in carica, non caldo, perfetto.
Versione 16GB di RAM e 256GB.

Il log a chi lo devo mandare?

[SeaCity]

Mattias_ASUS

Please remember that the only way we can send the info to R&D to actually solve the issue is to send us the logs, so that they can go in detail and find what's causing the issue.

If we do not receive logs they will NOT be able to create a solution.

Maybe @HelpingHand wants to give us a hand and help us with a log?

Soo... Logs pls?

View post

Ho il log dell'evento di oggi delle ore 14:07
Asus Zenfone 9 da 16GB e 256GB
Dimmi come te lo devo mandare. Grazie

[SeaCity]

Undicesimo riavvio alle ore 18:00 ho fatto il secondo log ma temo sia corrotto perché ha generato un file troppo piccolo.
Lo smartphone era in uso su Plus Telegram in sola visualizzazione.
Risolvete al più presto, lo smartphone è perfetto in tutto a meno di questi riavvii spontanei.
Il mio smartphone da 16GB e 256GB è stato concesso in test da Asus Smartphone Italia, sono disponibile a restituirlo in maniera che possiate controllare voi stessi quale sia il problema per il bene di tutti i possessori di questo splendido device e per il bene di Asus.
Saluti.

[frafa]

In English if you can.
I'm Italian too. I have changed two devices - 8/128 GB .
The first one had many reboots in the first 4-5 days.
The second one just one reboot during night charging in the first 96 hours.
Ready to send back this second one too.
I really appreciate the phone.
Why ASUS don't say a word??

[Dranivil]

Curious that my phone is also from Italy...